Customer Service

Customer Service Representative

Remote
Work Type: Contract
Apply Now
Our client:

Our client is an e-commerce company located in Canada focused on providing affordable, high-quality products primarily in the Baby, Mom, and Health Care categories. They operate on a global scale, working with major retailers like Walmart, Macy's, and Best Buy to reach customers in over 30 countries.


Role Overview:

We are seeking a Customer Care Representative who excels at working independently and efficiently resolving customer inquiries. The ideal candidate will have a solid background in in Zendesk and e-commerce , and will be responsible for managing customer support tickets, emails, and navigating multiple e-commerce platforms. This role requires a self-driven, proactive individual with a strong commitment to delivering exceptional service and ensuring customer satisfaction at every step.


Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels (Emails, chats, and phone calls)

  • Acknowledging and resolving customer complaints.

  • Knowing our client's products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Ensure customer satisfaction and provide professional customer support

Requirements:

  • Accomplished customer service professional: Skilled in handling diverse inquiries with a proven record of excellence.

  • Tech-savvy and adaptable: Positive, friendly demeanor.

  • Strong verbal and written communication skills.

  • Self-motivated team player: Excels in both independent and collaborative settings.

  • Exceptional listening skills: Provides swift and effective solutions to customer needs.

  • Advanced troubleshooting skills: Approaches challenges with a persistent, solutions-oriented mindset.

  • Efficient multitasker: Prioritizes responsibilities for timely issue resolution.

  • Team-focused achiever: Fosters positive collaboration and contributes to shared goals.

  • 3+ years of prior work experience with online web customer support via voice software, email ticketing system, live chat, and other CRM systems. 

  • Prior experience in Zendesk Ticketing system, ShipStation and e-commerce.


    Benefits:

    100 % Remote work environment

  • Monday to Friday, EST (Regular Business Hours)

  • Salary: $1,000USD 

  • 10 days of casual leave per year.

  • Government holidays as per the respective country of residence.

    Only LATAM Candidates 

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Resume
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PART 1: Additional Questions
Please answer the following questions providing specific details and accurate information. This will help us ensure you're a strong match for the role!
PART 2: Audio Introduction
Please record a one-minute audio, describing yourself and your professional background. This is a key step in the application process, and it will help you showcase your english proficiency.
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